FAQs

What is your return policy? 

At this time, we do not accept returns or exchanges, as all items are final sale and non-refundable. Please be sure to review your order details and item sizing charts carefully before checking out. If you have any questions reach out to orders@livingfullyco.com

How can I check the status of my order? 

You’ll receive email updates as your order is processed and shipped. Once your order leaves our warehouse, we’ll send tracking details to your email provided so you can follow its journey and view the estimated delivery date. The shipping carrier used depends on your location and order details. If you need to update your shipping address or make any changes to your order, please contact us as soon as possible at orders@livingfullyco.com. Changes can only be made before the order ships.

What are Living Fully Co.’s business hours? 

We're here for you 9am - 5pm CST (Monday - Friday, excluding holidays). Email us at orders@livingfullyco.com to connect! Please allow 1-3 business days for a response. To help us get back to you as quickly as possible, please avoid sending multiple messages about the same inquiry, as this delays your response time.

Can I cancel my order? Please contact us at orders@livingfullyco.com as soon as possible if you would like to cancel your order. Once orders are placed, they are quickly transmitted to our warehouse team who process and ship your order as quickly as possible. While we do our very best to accommodate any requests you have during that short timeframe, we cannot guarantee changes or cancellations can be made to your order after it has been placed.

My order arrived damaged- what do I do? 

We’re so sorry to hear this! If an item you received is damaged, please reach out to orders@livingfullyco.com within 14 days of delivery so we can further assist!  DISCLAIMER: Please open and inspect your items upon arrival. Living Fully Co. is not responsible for replacing or refunding damaged items that have been worn, washed or marked delivered more than 30 days ago.

How can I report an item defect? 

We’re so sorry if you’ve received a defective item! Please reach out to orders@livingfullyco.com within 14 days of delivery so we can best assist. 
DISCLAIMER: Please open and inspect your items upon arrival. Living Fully Co. is not responsible for replacing or refunding damaged items that have been worn, washed or marked delivered more than 30 days ago. 

I entered the wrong shipping address at checkout, what do I do?

Contact orders@livingfullyco.com as soon as possible. 

Once orders are placed, they are quickly transmitted to our warehouse team who process and ship your order as quickly as possible. While we do our very best to accommodate any requests you have during that short timeframe, we cannot guarantee changes or cancellations can be made to your order after it has been placed. If we’re unable to edit your address, you will need to contact the shipping carrier directly once you receive your tracking details to see what options may be available. Kindly note that we cannot edit billing address details. If your payment was processed successfully, and you received an order confirmation email, your order will be processed and shipped as normal.
DISCLAIMER: Living Fully Co. is not responsible for replacing or refunding orders sent to the wrong address. Please review your order details carefully before submitting.

My tracking hasn’t updated / My order is lost in transit! 

Please reach out to the shipping carrier for more detailed information on your order after it’s been shipped. If your tracking information hasn't been updated for 7 consecutive days, please reach out to us at orders@livingfullyco.com so we can look further into this for you! If it’s been less than 7 consecutive days, please reach out to the shipping carrier for assistance. Kindly note that tracking may be slower during holidays or weekends.

DISCLAIMER: If we haven’t heard from you and it’s been more than 30 consecutive days with no tracking updates, Living Fully Co. is not responsible for replacing or refunding the order. Please reach out to us as soon as possible so we can best assist you.

My order was marked as delivered, but I haven’t received it! 

If your tracking information shows that your order has been delivered, but you haven’t received it yet, please reach out to the shipping carrier for assistance first. If the shipping carrier is unable to locate the package, please reach out to us ASAP at orders@livingfullyco.com for assistance.

DISCLAIMER: Orders marked as delivered are considered fulfilled. While we’re always happy to review and assist, refunds or replacements are not guaranteed. Accounts with repeated delivery issues may be ineligible for refunds or replacements. Orders reported more than 30 days after delivery are not eligible for refunds or replacements.

Does Living Fully Co. ship internationally?

We currently ship to the United States and Canada!

What size should I order? 

Please review the custom size charts available in the description of each applicable item. All sales are final, and cannot be returned or exchanged once delivered, so please be sure to review your measurements carefully before checking out!

Does Living Fully Co. have gift cards available?

At this time, gift cards are not available for purchase. We apologize for the inconvenience!

Does Living Fully Co. have a warranty or quality guarantee?

If you’re unhappy with your purchase, or need to report a quality concern, please reach out to us at orders@livingfullyco.com within 30 days of receiving your package. 

After 30 days, we cannot guarantee we will be able to resolve the situation.

DISCLAIMER: Living Fully Co. is not responsible for damage that occurs when the recommended care instructions are not followed.