FAQs
When do the Mr. Christmas Pre-Orders ship?
Pre-orders from the initial Mr. Christmas launch will ship early October!
What is your return policy?
At this time, we do not accept returns or exchanges, as all items are final sale and non-refundable. Please be sure to review your order details and item sizing charts carefully before checking out.
If you have any questions, please reach out to orders@livingfullyco.com
How can I check the status of my order?
You’ll receive email updates as your order is processed and shipped. Once your order leaves our warehouse, we’ll send tracking details to your email provided so you can follow its journey and view the estimated delivery date.
What are Living Fully Co.’s business hours?
We're here for you 9am - 5pm CST (Monday - Friday, excluding holidays). Email us at orders@livingfullyco.com to connect! Please allow 1-3 business days for a response. To help us get back to you as quickly as possible, please avoid sending multiple messages about the same inquiry, as this delays your response time.
Can I cancel or change my order?
Please contact us at orders@livingfullyco.com as soon as possible if you would like to cancel or change your order. Once orders are placed, they are quickly transmitted to our warehouse where your order is processed and shipped as quickly as possible.
While we do our very best to accommodate any requests you have during that short timeframe, we cannot guarantee changes or cancellations can be made to your order after it has been placed.
I received a damaged or defective item!
We’re so sorry to hear this! If an item you received is damaged or defective, please reach out to orders@livingfullyco.com within 14 days of delivery so we can further assist!
DISCLAIMER: Please open and inspect your items upon arrival, as after 14 days, resolution options may be limited. Living Fully Co. is not responsible for replacing or refunding damaged items that have been worn, washed or marked delivered more than 30 days ago.
I entered the wrong shipping address at checkout, what do I do?
Contact orders@livingfullyco.com as soon as possible.
Once an order is placed, it begins processing quickly, so we cannot guarantee that address changes or cancellations can be made.
If we're unable to update your shipping address, you'll need to contact the shipping carrier directly once tracking is available to see what options they offer.
Please note that billing addresses cannot be updated after an order is placed.
DISCLAIMER: Living Fully Co. is not responsible for orders shipped to an incorrect address provided at checkout. Please review your order details carefully before submitting.
My tracking hasn’t updated / My order is lost in transit!
Please contact the shipping carrier first for the most up-to-date information on your shipment.
If your tracking hasn't updated for 7 consecutive days, please contact orders@livingfullyco.com so we can investigate further.
Please note that tracking updates may be delayed during weekends and holidays.
DISCLAIMER: If we haven't heard from you and it's been more than 30 consecutive days with no tracking updates, Living Fully Co. is not responsible for replacing or refunding the order. Please reach out to us as soon as possible so we can best assist.
My order was marked as delivered, but I haven’t received it!
If your tracking information shows that your order has been delivered, but you haven’t received it yet, please reach out to the shipping carrier for assistance first.
If the shipping carrier is unable to locate the package, please reach out to us ASAP at order@livingfullyco.com.
DISCLAIMER: Orders marked as delivered are considered fulfilled. While we’re always happy to review and assist, refunds or replacements are not guaranteed. Accounts with repeated delivery issues may be ineligible for refunds or replacements. Orders reported more than 30 days after delivery are not eligible for refunds or replacements.
Does Living Fully Co. ship internationally?
We currently ship to the United States and Canada!
What size should I order?
Please review the custom size charts available in the description of each applicable item. All sales are final, and cannot be returned or exchanged once delivered, so please be sure to review your measurements carefully before checking out!
Does Living Fully Co. have gift cards available?
At this time, gift cards are not available for purchase. We apologize for the inconvenience!
Does Living Fully Co. have a warranty or quality guarantee?
If you’re unhappy with your purchase, or need to report a quality concern, please reach out to us at orders@livingfullyco.com within 30 days of receiving your package.
After 30 days, we cannot guarantee we will be able to resolve the situation.
DISCLAIMER: Living Fully Co. is not responsible for damage that occurs when the recommended care instructions are not followed.